QUESTIONS
Frequently Asked Questions
Are Northstar products for human or animal use?
No. Research products are intended exclusively for lawful laboratory and in-vitro research by qualified researchers. They are not for human or animal use or consumption. Purchasers must be 21 or older. We do not provide dosing, administration, or medical advice.
What is a Certificate of Analysis (COA), and where can I find one?
A COA is a laboratory report describing the testing performed on an identified sample or lot. Use the Quick View COA button on a product listing, check the product page, or visit our Lab Testing page. Review the report itself for the specific tests, methods, and results; a COA does not establish suitability for human or animal use.
How can I verify a specific product lot?
Match the product name, strength, and lot number on the report to your product. If a report is missing or the lot does not match, contact us before ordering or relying on that report.
What payment methods do you accept?
We currently accept Venmo and Zelle. Payment instructions appear after checkout and in your order email. Payment is made separately and verified manually; an order confirmation does not mean payment has been received.
PAYMENT COMMENTS: Include ONLY your order number. Do NOT include any additional details.
Your order remains on hold until payment is verified.How does shipping work, and will I receive tracking?
Orders ship from the Midwest to destinations within the United States. Please allow 1–2 business days for processing, followed by an estimated 2–3 days in transit. Standard shipping is $9.95, with free shipping on orders over $200. Delivery times are estimates. Tracking information is provided when your order ships; contact us with your order number if you need help locating it.
How do I use my customer account?
If you already have an account, sign in before ordering to keep your purchases associated with your account and access your rewards. Use the password-reset option on the account page if needed, or contact us for account assistance.
How do Northstar Rewards points work?
Earn 1 point per eligible $1 spent after discounts. Points are awarded when a verified paid order is moved to Processing or Completed. Orders that are still on hold do not earn points yet. Redeem 100 points for $5 off a future order through Northstar Rewards. Points earned from cancelled, refunded, or failed orders are removed.
Can I change or cancel my order?
Contact us as soon as possible with your order number and requested change. We will check the order status and confirm what is possible. Changes or cancellations cannot be guaranteed once an order has been processed or shipped.
What should I do about a return, damaged item, or incorrect order?
Contact us with your order number and a description of the issue before sending anything back. For damaged or incorrect items, keep the packaging and include clear photos when contacting us. We will review the circumstances and advise on next steps.
Do you offer laboratory supplies?
Our current website catalog focuses on research compounds. Laboratory supplies are not currently offered through this catalog.
How can I contact Northstar Peptides?
Email contact@northstar-peptide.com, call 612-598-4602, or use our contact form. Our listed support hours are Monday–Friday, 8:00 AM–5:00 PM. Include your order number for order-related questions.
